Privacy policy

01 NOVEMBER 2024

Turner & Townsend is committed to ensuring your privacy is protected. We use your personal information for numerous purposes and this privacy policy is to be transparent about why and how we process personal information. To find out more about our specific processing activities, please go to the relevant sections of this privacy policy. This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

This privacy policy should be read alongside our Terms and conditions. Please note that we have a separate policies that apply to our employees and job applicants at Turner & Townsend. 

If you are employed by us, have applied for a position with us, or are considering submitting an application to us, the candidate privacy policy will be provided to you and will set out how your personal information will be used. Please contact us using the details set out in Section 12. Contact us if you would like a copy. 

1. About us
2. Our processing of your personal information
   2.1. Prospective and existing clients
   2.2. Our suppliers
   2.3. Industry contacts
   2.4. Users of our websites
3. What marketing activities do we carry out?
4. How long do we keep your personal information for?
5. What is our approach to sending information overseas?
6. How do we protect your information?
7. Automated decision making
8. Your rights
9. Cookies poicy
10. Third-party links
11. Updates to this privacy policy
12. Contact us

1. About us

Turner & Townsend Limited is a company registered in England and Wales under company Number 6468643, our registered office is at Low Hall, Calverley Lane, Horsforth, Leeds LS18 4GH. 

At Turner & Townsend we are passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. 

Turner & Townsend was originally founded as a single UK-based quantity surveying partnership in 1946. Since then, we have grown to become a global professional services company, with many offices around the globe. We offer independent advice on all aspects of analysis, planning and monitoring on large-scale projects and programmes, to deliver faster, cheaper, safer, and more efficient working practices. We safeguard the commercial interests of clients embarking on investment programmes across real estate, infrastructure, and natural resources. To learn more about the services we offer please see.  

A reference to” Turner & Townsend”, “we”, “us” or “our” in this privacy policy is a reference to Turner & Townsend Limited and all its subsidiaries that are involved in the collection, usage, disclosure, and other processing of personal information as described in this policy.  

To enable us to provide our construction consultancy services, we need to collect and process personal information. In some situations, this makes Turner & Townsend a "data controller" for the personal information that you provide to us, and we are responsible for complying with data protection laws. In other situations, we will be acting as "data processor" and processing the personal data on, for example, your employer's instructions and in accordance with data protection laws. This privacy policy will further outline how we collect, use, and disclose personal information.  

If you have any questions about this privacy policy, please contact us using the details set out in Section 12. Contact us. 

2. Our processing of your personal information

The types of personal information that we collect, and our uses of that personal information will depend on your relationship with us. For example, we will collect different personal information depending on whether you are a client, an employee of a corporate client, a supplier or an employee of a supplier, or website user. 

Personal information or personal data means any information about an individual from which that person can be identified. 

Special categories of personal information is information that relates to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. It also includes processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. 

Criminal offences data is personal information relating to criminal convictions and offences or related security measures. It covers any personal information which is linked to criminal offences, or which is specifically used to learn something about an individual’s criminal record or behaviour. 

We do not routinely collect special categories of personal information or criminal offence data, however we may receive information that falls into this category from you from time to time, for example if you attend one of our events we will ask if you have any dietary requirements or if you complete our Security Vetting Form. 

Where you provide personal information to us about other individuals (for example, your employees) we will in some circumstances also be data controller of and responsible for their personal information. You should refer them to this privacy policy. 

To make this privacy policy as user friendly as possible, we have split it into different sections. Please click on the link to the section below that best describes your relationship with us: 

• Prospective or existing clients 
• Contacts at our suppliers 
• Industry contacts 
• Users of our website users 

2.1 Prospective and existing clients

If you submit an enquiry to engage our services and/or become a client of Turner & Townsend or are an employee of a corporate client of Turner & Townsend, this section will be relevant to you and sets out our uses of your personal information. 

What personal information will we collect?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows: 

Sole trader clients 

• Identity Data, such as first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender. 
• Contact Data, such as email address and telephone numbers and billing address. 
• Financial Data, such as bank account and payment card details. 
• Transaction Data, such as includes details about payments to and from you and other details of services you have purchased from us. 
• Technical Data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.  
• Profile Data, such as your username and password, orders made by you, your interests, preferences, feedback, and survey responses. Information about any e-learning courses you have taken, skills and scores assessment. 
• Usage Data, such as information about how you interact with and use our website and services. Your readability rates or engagement with communications we send you. 
• Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties and your communication preferences. 
• Publicly Available Data, such as information gathered from publicly available sources such as internet search engines like Google, Companies House, Government department websites and social media sites, including Facebook, YouTube, LinkedIn, Twitter, Instagram, and Vimeo. 
• Financial Checks Data, such as information obtained about you from a business credit report (such as a Dun & Bradstreet report), risk report or as a result of carrying out financial/sanction checks on you. 

Employees of corporate clients 

• Identity Data, such as first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender. 
• Contact Data, such as company information including information about your role or title, work email address and telephone numbers. 
• Technical Data, such as IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.  
• Profile Data, such as your username and password, orders made by you, your interests, preferences, feedback and survey responses. Information about any e-learning courses you have taken, skills and scores assessment. 
• Usage Data, such as information about how you interact with and use our website and services. Your readability rates or engagement with communications we send you. 
• Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties and your communication preferences. 
• Publicly Available Data, such as information gathered from publicly available sources such as internet search engines like Google, Companies House, Government department websites and social media sites, including Facebook, YouTube, LinkedIn, Twitter, Instagram and Vimeo. 
• Financial Checks Data, such as information obtained about you from a business credit report (such as a Dun & Bradstreet report), risk report or as a result of carrying out financial/sanction checks on you. 

What special categories of personal information will we collect?

We do not routinely collect your special categories of personal information, however where you attend one of our events we will request information on any dietary requirements you may have to make sure that suitable refreshments are provided for you at the event, and this may indicate your religious beliefs, or information about access requirements you have which may indicate information about your physical health such as wheelchair accessibility. 

We do not routinely collect criminal offence data in relation to our clients. 

How will we collect your personal information?

We will collect information directly from you when: 

• You contact us by email, telephone and through other written and verbal communications; 
• You provide information to us about courses you have taken and the results of such courses; 
• You request information about our services, promotions or subscribe to a newsletter or bulletin; 
• You contact us to make a complaint; 
• You complete a customer satisfaction form; 
• You open any communication we sent, and we receive engagement/readability rates; 
• We invite you to an event; and 
• As you use our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies [server logs] and other similar technologies. [We may also receive technical data about you if you visit other websites employing our cookies]. You can find out more information about our use of cookies in Section 9. Cookies Policy. 

We will collect your personal information from your employer when they are a client of Turner & Townsend. 

We will also collect personal information from our third-party providers as follows; 

• Technical data is collected from analytics providers, advertising networks and search information providers. 
• Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services. 
• Identity and Contact Data is collected from publicly available sources (such as Companies House, Government Department Websites, the Electoral Register based inside the UK and social media sites). 
• Identity Contact and Profile Data is collected when you complete a survey. 

What will we use your personal information for?

We may use your personal information for several different purposes. In each case, we must have a "legal ground" to do so. We will rely on the following “legal grounds” when we process your personal information: 

• Where you are a consumer, we need to use your personal information to enter into or to perform the contract that we hold with you. For example, in order to register you as a client or to enter into a contract with you; 
• We need to use your personal information for a legitimate business purpose (e.g., to keep a record of marketing activities, business and accounting records, manage our business operations, to develop a business relationship and improve our services). In each case, we assess our need to use this personal information for these purposes against your rights to privacy to ensure we are protecting your rights; or 
• We have obtained your consent. 

When we use your special categories of personal information, we will rely on the following legal ground: 

• We have your explicit consent. 

Who will we share your personal information with?

We will keep your personal information confidential, and we will only share it where necessary for the purposes set out above with the following parties: 

• Other companies in our Turner & Townsend Group of companies; 
• Third party suppliers we appoint to help us carry out our everyday business activities such as IT suppliers, auditors, lawyers, marketing agencies and third parties we appoint to assist with gathering survey responses, document management providers, tax advisers, third party suppliers who assist us with any events we host and third party services providers that we engage in connection with a project you instruct us on, for example architects and engineers; 
• Selected third parties in connection with any sale, transfer, or disposal of our business; or 
• Our insurers, lawyers, and other external advisors. 

We allow third parties to handle your personal data to the extent that we are satisfied they take appropriate measures (depending on the jurisdiction they are based in and the data they are processing). We impose contractual obligations on third parties to ensure that they respect the security of your personal information and to provide materially the same level of protection.  

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. 

2.2 Our suppliers

Contacts at our Suppliers

If you are a supplier, sub-consultant, contractor or a sole trader supplier to Turner & Townsend, this section will be relevant to you and sets out our uses of your personal information. 

What personal information will we collect?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows: 

• Your name, work [and home] address, contact information such as your telephone numbers, email addresses and your emergency contact details; 
• Where applicable, we will ask for evidence of your professional memberships and course qualifications; 
• Information you provide when completing our Supplier Pre-Qualification Questionnaire or our Supplier Anti-Bribery & Corruption Declaration (such as information about your business and its practice and our Anti-Bribery and Corruption Declaration); 
• Information you provide when competing our Security Vetting Form (including information from Disclosure and & Barring Service (DBS)); or 
• Information obtained through our use of cookies. You can find out more information about this in Section 9. Cookies Policy. 

What special categories of personal information or criminal offence data will we collect?

Whilst we do not actively request any special categories of personal information from you, there are some scenarios where we collect special categories of personal information: 

• we carry out due diligence questionnaires on suppliers we engage or contract with. Therefore, this may mean that you may provide (as part of your responses) or we may receive your special categories of personal information such as your nationality or details of any criminal convictions you may have; or 
• where you attend one of our events we will request information on any dietary requirements you may have to make sure that suitable refreshments are provided for you at the event and this may indicate your religious beliefs or information about access requirements you have which may indicate information about your physical health such as wheelchair accessibility. 

How will we collect your personal information?

We will collect information directly from you when: 

• You contact us by email, telephone and through other written and verbal communications; 
• You bid for work to us; 
• You provide us with an annual declaration in relation to anti-bribery and corruption, through our Supplier Anti-Bribery & Corruption Declaration; 
• You provide us with your details relating to a specific project/opportunity; and 
• You complete our Supplier Pre-Qualification Questionnaire and Security Vetting Form or provide details to be uploaded to our supplier database. 

What will we use your personal information for?

We may use your personal information for several different purposes. In each case, we must have a "legal ground" to do so. We will rely on the following “legal grounds”, when we process your "personal information": 

• We need to use your personal information to enter into or to perform the contract that we hold with you. For example, to communicate with you to engage your services; 
• When we need to use your personal information for a legitimate business purpose (e.g., to keep business records and to maintain business working relationships). When using your personal information for these purposes, we will always assess our need to use your personal information for these purposes against your right to privacy to ensure that we are protecting your rights; or 
• We have obtained your consent.  

When we use your special categories of personal information or any criminal offence data we need to have an additional legal ground. We will rely on the following legal grounds when we process your special categories of personal information: 

• We have your explicit consent; or 
• We need to use such special categories of personal information to establish, exercise or defend legal rights, such as when we are facing legal proceedings or want to bring legal proceedings ourselves. 

Who will we share your personal information with?

We will keep your personal information confidential, and we will only share it where necessary for the purposes set out above with the following parties: 

• Other companies in our Turner & Townsend Group of companies; 
• Third party suppliers we appoint to help us carry out our everyday business activities such as IT suppliers, auditors, lawyers, document management providers and the provider who maintains our internal supplier management database tax advisers, third parties who we appoint to assist with gathering annual declarations responses, third party suppliers who assist us with any events we host and third party service providers that we engage to deliver client projects (including architects and engineers);  
• Selected third parties in connection with any sale, transfer, or disposal of our business; or 
• Our insurers, lawyers, and other external advisors. 

We allow third parties to handle your personal data to the extent that we are satisfied they take appropriate measures (depending on the jurisdiction they are based in and the data they are processing). We impose contractual obligations on third parties to ensure that they respect the security of your personal information and to provide materially the same level of protection.   

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. 

2.3 Industry contacts

If you are an industry contact, for example any of the following:

• academics or futurists
• journalists, media and industry associations
• partners of Turner & Townsend
• any third parties who refer work to us
• any third party or individual whom we communicate and work with to deliver services and projects.

What personal information will we collect?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows: 

• Identity Data, such as first name, last name, and title.  
• Contact Data, such as work address and contact information such as your telephone numbers and email addresses. 
• Employment Data, such as your work bio, CV, and job title. 
• Publicly Available Data, such as information gathered from publicly available sources such as internet search engines like Google, company websites and social media sites including LinkedIn. 
• Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties and your communication preferences. 
• Cookie data, such as data collected via cookies on the website. You can find out more information about this in Section 9. Cookies Policy. 

What special categories of personal information will we collect?

We do not routinely collect your special categories of personal information, however where you attend one of our events we will request information on any dietary requirements you may have to make sure that suitable refreshments are provided for you at the event and this may indicate your religious beliefs or information about access requirements you have which may indicate information about your physical health such as wheelchair accessibility. 

How will we collect your personal information?

We will collect information directly from you when:

• You contact us by email, telephone and through other written and verbal communications; or
• We invite you to an event; or
• You refer work to us; or
• We work with you/work together; or
• Through other verbal/written/on-line communications.

What will we use your personal information for?

We may use your personal information for several different purposes. In each case, we must have a "legal ground" to do so. We will rely on the following “legal grounds”, when we process your "personal information": 

• We need to use your personal information to enter into or to perform the contract that we hold with you. For example, to communicate with you to engage your services and/or to enter into sponsorship agreements; 
• When we need to use your personal information for a legitimate business purpose (e.g., to keep business records and to maintain business working relationships). When using your personal information for these purposes, we will always assess our need to use your personal information for these purposes against your right to privacy to ensure that we are protecting your rights; or 
• We have obtained your consent. 

When we use your special categories of personal information, we need to have an additional legal ground. We will rely on the following legal ground when we process your special categories of personal information: 

• We have your explicit consent. 

Who will we share your personal information with?

We will keep your personal information confidential and we will only share it where necessary for the purposes set out above with the following parties:

• Other companies in our Turner & Townsend Group of companies.
• Our customer/potential customer in the event of a referral.
• Third party suppliers we appoint to help us carry out our everyday business activities such as IT suppliers, auditors, lawyers, document management providers, third party suppliers who assist us with any events we host;
• Selected third parties in connection with any sale, transfer or disposal of our business.
• Our insurers, lawyers and other external advisors.

We allow third parties to handle your personal data to the extent that we are satisfied they take appropriate measures (depending on the jurisdiction they are based in and the data they are processing). We impose contractual obligations on third parties to ensure that they respect the security of your personal information and to provide materially the same level of protection.   

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. 

2.4 Users of our website 

Users of our website

If you are a visitor to our website, this section will be relevant to you and sets out our uses of your personal information.

What personal information will we collect?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows: 

• Contact Data, such as information you submit to us, such as your telephone numbers, and email addresses. 
• Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties and your communication preferences 
• Cookie Data, such as data collected via cookies on the website. You can find out more information about this in Section 9. Cookies Policy. 

What special categories of personal information will we collect?

We do not routinely collect your special categories of personal information, however where you attend one of our events we will request information on any dietary requirements you may have to make sure that suitable refreshments are provided for you at the event and this may indicate your religious beliefs or information about access requirements you have which may indicate information about your physical health such as wheelchair accessibility. 

How will we collect your personal information?

• General information submitted to us via email or via the website, for example where you provide your details such as your name, contact details and company name to request a publication or information about our services and products. 
• Information such as IP address and browsing history obtained through our use of cookies. You can find more information about this in our cookies policy in Section 9. Cookies Policy. 

What will we use your personal information for?

We may use your personal information for a number of different purposes. In each case, we must have a "legal ground" to do so. We will rely on the following “legal grounds”, when we process your "personal information":

• We need to use your personal information for a legitimate business purpose (for example to maintain business records, to monitor usage of the website and to inform marketing preferences/strategy. In each case we assess our need to use this personal information for these purposes against your rights to privacy to ensure we are protecting your rights.
• We have your consent.

When we use your special categories of personal information we need to have an additional legal ground. We will rely on the following legal ground when we process your special categories of personal information:

• We have your explicit consent.

Who will we share your personal information with?

We will keep your personal information confidential and we will only share it where necessary for the purposes set out above with the following parties:

• Other companies in our Turner & Townsend Group of companies.
• Third parties who we have entered into contractual arrangements with to provide services we need to carry out our everyday business activities such as IT suppliers, website providers and [Google Analytics].

We allow third parties to handle your personal data to the extent that we are satisfied they take appropriate measures (depending on the jurisdiction they are based in and the data they are processing). We impose contractual obligations on third parties to ensure that they respect the security of your personal information and to provide materially the same level of protection.   

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. 

3. What marketing activities do we carry out?

We will use your personal information to provide you with marketing communications in the form of regional/global publications, newsletters, thought leadership pieces, apps usage, and information about and invites to events that we have organised (for example to corporate events, webinars and workshops) via email, telephone and social media which we think may be of interest to you and you have not opted out of receiving the marketing, you have consented  or where you have expressly asked us to send to you. 

We may at times conduct surveys, opinion polls or other sentiment collection methods via email, our Website and associated online platforms. Participants will be asked for personal data such as their email address and full name, job title, company and telephone number, in addition to opinions and feedback. This information will be used in the context of the survey and not for any other purposes, unless clearly stated. 

You can opt-out of marketing communications at any time by contacting us using the details set out in Section 12. Contact us below or by checking the unsubscribe box found on any marketing email correspondence from us. 

4. How long do we keep personal information for?

We will keep your personal information for as long as reasonably necessary to fulfil the purposes we collected it for as set out in Section 2. Our processing of your personal information above, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 

We have internal policies for retention and deletion which govern how long we will hold different types of information for. The exact time period will depend on your relationship with us and the type of personal information we hold and any legal obligations relating to the retention of personal data.  

5. What is our approach to sending your personal information overseas?

As we are a global organisation, we may share your personal information within the Turner & Townsend group. This will involve transferring your data outside the UK to our overseas offices.  

Whenever we transfer your personal data out of the UK to our overseas offices in countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that the following safeguards are implemented: 

• In our Intra Group Transfer Agreement, we use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers. To obtain a copy of these contractual safeguards, please contact us using the details set out in Section 12. Contact us. 

We may also transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law. 

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place: 

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data, including countries in the EEA and any US companies that are certified to the UK Extension to the Data Privacy Framework; or 
• We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or The International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers.  

An example of our regular data transfers outside the UK are set out below: 

• Intra group transfers to our group companies for Intra-group reporting, systems accessibility, training purposes and IT support. 
• Transfers to our regular service providers. 

If you would like further information regarding our data transfers and the steps we take to safeguard your personal information, please contact us using the details set out in Section 12. Contact us. 

6. How do we protect your information?

We have implemented several technical, physical, and organizational measures to protect personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information to those employees, sponsors, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

Our security measures are kept under periodic review and are regularly updated to reflect developments in technology and security and changes to our business. 

7. Profiling and automated decision making

We do not carry out any automated decision making or profiling activities.

8. Your rights

Under data protection laws you have several rights in relation to the personal information that we hold about you which we set out below. These rights might not apply in every circumstance. You can exercise your rights by contacting us at any time using the details set out in Section 12. Contact us.  

Please note that we take your rights seriously; however, there may be some circumstances where we cannot comply with your request such as where complying with it would mean that we could not comply with our own legal or regulatory obligations. In these instances, we will let you know why we cannot comply with your request. 

The right to access your personal information

You are entitled to a copy of the personal information we hold about you and certain details about how we use it (commonly known as "subject access request"). 

We will usually provide your personal information to you in writing unless you request otherwise. Where your request has been made electronically (e.g., by email), a copy of your personal information will be provided to you by electronic means where possible. 

The right to rectification

We always take care to ensure that the information we hold about you is accurate and where necessary up to date. If you believe that there are any inaccuracies, discrepancies, or gaps in the information we hold about you, you can contact us and ask us to update or amend it, though we may need to verify the accuracy of the new data you provide to us. 

The right to restriction of processing

In certain circumstances, you are entitled to ask us to stop using your personal information in one of the following scenarios: 

• If you want us to establish the personal information's accuracy; 
• Where our use of the personal information is unlawful but you do not want us to erase it; 
• Where you need us to hold the personal information even if we no longer require it as you need it to establish, exercise or defend legal claims; or 
• You have objected to our use of your personal information but we need to verify whether we have overriding legitimate grounds to use it. 

The right to withdraw your consent

Where we rely on your consent in order to process your personal information, you have the right to withdraw such consent to further use of your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent. 

The right to erasure

This is sometimes known as the 'right to be forgotten'. It entitles you, in certain circumstances, to request deletion of your personal information. For example, where we no longer need your personal information for the original purpose we collected it for or where you have exercised your right to withdraw consent. 

Whilst we will assess every request, there are other factors that will need to be taken into consideration. For example, we may be unable to erase your information as you have requested because we have a legal or regulatory obligation to keep it. 

The right to object

In certain cases, you have the right to object to our processing.  

• You have the absolute right to object any time to the processing of your personal information for direct marketing. You have control over the extent to which we market to you, and you have the right to request that we stop sending you marketing messages at any time. You can do this either by clicking on the "unsubscribe" button in any email that we send to you or by contacting us using the details set out in Section 12. Contact us. Please note that we may still send you service-related communications where necessary. 
• You have the right to object to processing of your personal information where we are relying on a legitimate business interest (or those of a third party) as the legal basis for that particular use of your information (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object

The right to data portability

In certain circumstances, you can request that we transfer personal information that you have provided to us directly to a third party.

Rights relating to automated decision-making

We do not carry out any automated decision-making. If this changes, we will let you know and inform you of your rights relating to automated decision-making.

The right to make a complaint to the ICO

You have a right to complain to the Information Commissioner's Office (ICO) if you believe that we have breached data protection laws when using your personal information.

Visit the ICO's website for more information. Please note that lodging a complaint will not affect any other legal rights or remedies that you have.

9. Cookies

o enable our systems to recognize your device or browser, we use cookies and similar technologies. For more information about how we use them, you can control them, and your choices regarding interest-based advertising and targeted advertising please see our Cookie Policy. 

10. Third-party links 

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

11. Updates to this privacy policy

This privacy policy was last updated on 01 November 2024. Historic versions can be obtained by contacting us using the details set out in Section 12. Contact us. 

From time to time, we may need to make changes to this privacy policy, for example, as the result of changes to law, technologies, or other developments. We will provide you with the most up-to-date policy and you can check our website periodically to view it. 

We encourage you to periodically review this page for the latest information on our privacy practices. All changes shall be effective from the date of publication unless otherwise provided. 

12. Contact us 

If you would like further information about any of the matters in this privacy policy or if you have any other questions about how we collect, store, or use your personal information, you may contact us by emailing privacy@turntown.com.  

ATTN: Privacy 
Turner and Townsend Limited
Low Hall
Calverley Lane / Low Hall Road
Horsforth Leeds LS18 4GH
United Kingdom